Beware ‘Microsoft technical support’ phone call scammers!

I had a phone call today to my private land line, quite interesting from my point of view. “I am calling you from Microsoft technical support…” SCAM!
Cybercriminals don’t just send fraudulent email messages and set up fake websites. They might also call you on the telephone and claim to be from Microsoft or any other support company (this one: PC Software Service based in Afghanistan). Just hang up

The following advice is from the legitimate Microsoft website:

Bogus callers might offer to help solve your computer problems or sell you a software license. Once they have access to your computer, they can do the following:

  • Trick you into installing malicious software that could capture sensitive data, such as online banking user names and passwords. They might also then charge you to remove this software.
  • – Take control of your computer remotely and adjust settings to leave your computer vulnerable.
  • – Request credit card information so they can bill you for phony services.
  • – Direct you to fraudulent websites and ask you to enter credit card and other personal or financial information there.

Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.

Telephone tech support scams: What you need to know

Cybercriminals often use publicly available phone directories so they might know your name and other personal information when they call you. They might even guess what operating system you’re using.

Once they’ve gained your trust, they might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information is vulnerable.

Do not trust unsolicited calls. Do not provide any personal information.

Here are some of the organizations that cybercriminals claim to be from:

Windows Helpdesk
Windows Service Center
Microsoft Tech Support
Microsoft Support
Windows Technical Department Support Group
Microsoft Research and Development Team (Microsoft R & D Team)

Report phone scams

Learn about how to report phone fraud in the United States. Outside of the US, contact your local authorities.

How to protect yourself from telephone tech support scams

If someone claiming to be from Microsoft tech support calls you:

  • Do not purchase any software or services.
  • Ask if there is a fee or subscription associated with the “service.” If there is, hang up.
  • Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.
  • Take the caller’s information down and immediately report it to your local authorities.
  • Never provide your credit card or financial information to someone claiming to be from Microsoft tech support.

READ MORE >

Here you can see video of recorded session from Computer Active

I would say; never provide any information to people you do not know!

Alex

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